The essence of a coach is to listen deeply his/her customers, and through the right questions, to challenge them to explore different points of view, having as result unexpected ways of how to achieve their objectives.
When leading people, it is highly beneficial you can adopt the Coaching Mindset, in your way of doing.
And what is that? What does the Coaching Mindset mean?
To have a Coaching Mindset means that we want to make our people grow and achieve their goals.
But clearly differentiating it from mentoring, training, or counselling. As we do not want to give advice ins a first stage, we want they draw their own path.
How this Coaching Mindset can be taken to practice?
1. Asking the right questions:
We shouldn’t ask questions to our teams with our boss “hat”, friend “hat”, partner “hat”, etc. We should ask with no “hat”. Not biased.
And specially we should not ask closed questions. YES/NO questions are completely forbidden, as our objective is to explore different options, and for that purpose we need to give freedom to them.
2.- Active listening:
We should not listen what we want to hear. We should listen what they say, and what they don’t say. Sometimes, what people don’t say is even the most important thing.
Of course, we need to give back to them our interpretation, to confirm we have really perceived what they transmitted (verbally & non-verbally).
3.- Silence moments:
In our daily job routine, silence is like a “tabu”. We have the need of fulfilling the silence spaces, as it is uncomfortable most of the times. Have you experienced that, right?
While in the Coaching Mindset environment, what we should do it is to give the time to the other person to think properly, and these silence moments are highly productive.
At the beginning it is hard, but I promise that it works.
4.- Dig deeper:
We should not be happy with the first answer we receive. We should explore more.
And for that, in my view, we should not as WHY questions, as sometimes the WHY is a way of judging them. We should ask WHAT FOR, to understand what the purpose behind any of the answers.
It should be like peeling an onion.
5. Be open.
While in Coaching Mindset, you should be extremely open to accept all the possibilities. I summarize this idea in 2 specific points:
- Never put your point of view on the table. You need to control yourself, despite you think you have the answer. If you don’t do this, you are killing all the creativity process in your people.
- Assume that there is potential in everyone, and that it is infinite. People can surprise us a lot if they are acting without limiting beliefs.
I started my journey as Coach some years ago, and today, even when I’m not in my Coaching role, and I work in Marketing consultancy for example, “the Coaching Mindset” is always with me, it’s now naturally part of my behaviour.
Start using the Coaching Mindset, train it as much as you can, and be conscious of your evolution. And of course, if you want to develop further, ask for help, as it will be highly beneficial.
Once you adopt it, you won’t let it go!